Candidate Portal - Candidates unable to submit forms

Incident Report for Accurate Background LLC

Resolved

This incident is now being marked as resolved as our monitoring indicated the systems are stable.

Posted Apr 07, 2023 - 07:05 PDT

Update

The site is back to normal after we renewed the certificate. We will be monitoring the system for next 1 hour to ensure stability.

Posted Apr 07, 2023 - 05:51 PDT

Monitoring

We are currently investigating an issue with the ACCEL Candidate Portal application where candidates are unable to submit forms due to an error. We have identified the issue to be because of an expired certificate and working on renewing it.

Posted Apr 07, 2023 - 04:57 PDT

This incident affected: Accel Candidate Portal.